Last updated: May 3, 2026
Please read these Terms and Conditions (the “T&C”) carefully before using our services. Any person who books a tour, transfer or other service offered by TodoPatagonia, whether through our website, email, WhatsApp, phone or any other channel, declares that they have read, understood and accepted these T&C in full. The booking is subject to the provisions set out below.
TodoPatagonia is a Chilean tourism agency acting both as a retail tour operator (intermediary between providers and client) and as a direct operator of excursions and programs. We offer:
The exact details of what is included and excluded in each service are shown on the relevant tour page on our website and on the confirmation voucher.
To enter into the contract, the Client must complete the following steps:
The contract is concluded once the Client receives the confirmation email (voucher) from TodoPatagonia. The contract language is the language of the website used by the Client when booking (Spanish, English or Portuguese). The text of these T&C, together with the voucher, constitutes the contract and is stored in our systems; the Client may request a copy at any time by emailing hola@todopatagonia.net.
Prices are displayed on the website in different currencies (CLP, USD, EUR, BRL, MXN, ARS) according to the Client’s selection or the automatic detection of their country. Prices include applicable taxes in Chile (VAT where applicable). They do not include additional costs borne by the Client, such as park entrance fees not included, tips, personal expenses, transport to the meeting point, travel insurance, or visa fees.
Payment terms:
The service is considered booked when payment has been confirmed by the gateway and the Client has received the confirmation voucher. TodoPatagonia is not responsible for additional costs incurred by the Client in their preparation (flights, prior accommodation, insurance, visas, equipment, medical expenses, etc.).
Each service publishes its own cancellation policy on its page and in the booking confirmation voucher. That specific policy is the one that applies. The conditions in this clause 5 apply on a supplementary basis when the service’s page does not state a different deadline.
The Client may cancel their booking at any time by written communication via email to hola@todopatagonia.net. The cancellation date will be the date TodoPatagonia receives the notice. The following refund conditions apply:
If the Client must cancel due to duly evidenced force majeure (serious illness certified by a doctor, death of a close relative, government restrictions preventing travel, etc.), TodoPatagonia, at its reasonable discretion, may offer a free date change or a credit voucher for the amount paid, valid for 12 months.
Itinerary changes are possible subject to availability and provided they do not generate additional costs for TodoPatagonia. Otherwise, the cost will be borne by the Client in accordance with clause 5.
TodoPatagonia reserves the right to introduce minor non-significant changes to the itinerary (visit order, departure time, vehicle, guide, etc.), provided they do not alter the overall plan of the tour. Such changes will be notified to the Client at least 24 hours in advance, except in cases of force majeure.
In the event of a significant change or full cancellation of the service by TodoPatagonia:
Navigation services are subject to weather conditions and to the captain’s decision, whose priority is passenger safety.
For tours crossing the Chile-Argentina border, the Client is responsible for carrying valid documentation:
If a passenger cannot cross the border due to non-compliance with documentary requirements, or chooses not to travel because of a companion’s situation, no refund will be due unless the non-compliance is attributable to TodoPatagonia.
The Client agrees to:
TodoPatagonia reserves the right to exclude from the tour, without refund, any person whose behaviour endangers the safety or enjoyment of the rest of the group.
Tourism activities in Patagonia involve inherent risks arising from extreme weather, rugged terrain, wildlife, navigation, border crossings and other factors. The Client declares that they understand and accept these risks.
TodoPatagonia will be liable for damages caused by breach of its contractual obligations, in accordance with Chilean Consumer Protection Law 19.496 and, where applicable, EU consumer protection rules. This limitation of liability does not apply to damages caused by wilful misconduct or gross negligence by TodoPatagonia, nor to damages to the life, physical integrity or health of persons, in accordance with applicable law.
TodoPatagonia is not liable for:
TodoPatagonia strongly recommends that the Client purchases travel insurance covering at least personal accidents, medical expenses and, where possible, air evacuation. This recommendation is especially important for tours involving trekking, navigation or border crossings.
For certain intensive tours, TodoPatagonia may request a medical certificate confirming the Client’s physical fitness. Failure to provide the certificate, where requested, releases TodoPatagonia from liability for incidents arising from undeclared medical conditions.
TodoPatagonia expressly rejects any form of discrimination based on age, race, colour, religion, national origin, marital status, disability, gender, sexual orientation or gender identity. We also reject any form of sexual harassment or commercial sexual exploitation of children (ECPAT code). Any such conduct will be reported to the competent authorities.
TodoPatagonia may request legal documentation evidencing the relationship between minors and accompanying adults when deemed necessary for the protection of the minor.
Processing of the Client’s personal data is carried out in accordance with our Privacy Policy, which complies with the EU GDPR, UK GDPR, Chilean Law 19.628 and 21.719, and Brazilian LGPD.
All website content (text, photos, videos, logos, design, code) is the property of TodoPatagonia or its rightful owners and is protected by Chilean and international intellectual property law. Reproduction, distribution or commercial use is prohibited without express written authorisation.
These T&C are governed by Chilean law, in particular Consumer Protection Law 19.496.
In case of dispute, the parties will seek an amicable resolution. If no agreement is reached, the Client may turn to:
If any clause of these T&C is held invalid or unenforceable under applicable law, the remaining clauses shall remain in full force. The invalid clause will be replaced by one that, within legal limits, most closely reflects the parties’ original intent.
TodoPatagonia reserves the right to update these T&C. The version applicable to each booking will be the one in force at the time of confirmation. Substantial changes will be notified to clients with active bookings.
If you are a consumer residing in an EU Member State, the European Economic Area (Iceland, Liechtenstein, Norway), the United Kingdom or Switzerland, the following conditions apply in addition to the above and shall prevail to the extent they are more favourable to you:
In accordance with Article 16(l) of Directive 2011/83/EU (transposed into national law in each Member State), tourism services tied to specific dates or periods of performance (such as our tours, excursions and programs) are NOT subject to the 14-day right of withdrawal. Once the booking is confirmed, the cancellation conditions in clause 5 of these T&C apply.
Where the contracted service constitutes a “package travel” within the meaning of Directive (EU) 2015/2302 (combination of at least two different types of travel services: transport, accommodation, vehicle rental, other tourism services), the rights provided under that Directive will additionally apply, including the right to:
In accordance with EU Regulation 524/2013, we make available the European online dispute resolution platform: https://ec.europa.eu/consumers/odr/. You may also contact your country’s consumer authority or the European Consumer Centres (eccnet.eu). As a contact point, you can email us at hola@todopatagonia.net.
Without prejudice to clause 14, consumers residing in the EU/EEA/UK have the right to bring proceedings before the courts of their place of residence under Regulation (EU) 1215/2012 (Brussels I bis) or its applicable equivalent. You will also benefit from the mandatory consumer protection rules of your country of habitual residence under Regulation (EC) 593/2008 (Rome I).
The limitations of liability provided in clause 9 shall not apply where they conflict with mandatory EU/EEA/UK consumer protection rules. In particular, TodoPatagonia will always be liable for damages caused by wilful misconduct, gross negligence, damages to life, physical integrity or health of persons, as required by Directive 93/13/EEC on unfair contract terms.
The contract language is the language of the website used by the Client when booking (Spanish, English or Portuguese). In case of discrepancy between versions, the language version of the website used to make the booking shall prevail.
We will respond to complaints within a maximum of 30 days.
